Senior Product Manager, Amazon
Balaji is a Strategic Product Manager passionate about creating simple, innovative, and practical customer experiences and solving complex business problems.
He has a strong track record of launching iterative and new products in an agile environment, interpreting practical needs from market demand, and turning them into product strategy. Balaji is a Senior Product Manager at Amazon. Previously to that, he was at Envoy Global, a tech-enabled global mobility company that provides a platform to help people live and work anywhere in the world. He led the creation of an innovative Talent Screening application that integrates with corporate immigration platform to help clients handle end-to-end new hire processes; collaborated with customers and stakeholders to define features, test prototypes, and roll out a beta version to gain user feedback. Prior to working at Envoy Global, Balaji was a Product Manager at Adobe, where he redefined the way customers interact with Adobe by building a multi-touchpoint messaging platform capable of asynchronous communication, integrated bot AI, and mobile messaging. He partnered with Microsoft and delivered a newly integrated CRM platform enabling a guided user experience to support Customer Care agents globally resulting in a 70% improvement in agent handle time. Balaji works tirelessly to ensure that there are no gaps in the approaches and what impacts the changes may cause by working across many stakeholders from legal and security to multiple IT and engineering teams. With his technical background, he is able to understand problems and engineering constraints and helps to drive conclusions through his effective communications.
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