services organization. He builds experiences that help support engineers gain insight into Azure services and individual cloud resource availability. His career journey started as a Software Engineering for the United States Department of Defense, and after for Ciena, a telecommunication company. When he began an internship at Microsoft, Felix became a Product Manager, working with Dynamics 365, a customer engagement platform. After, he founded Hansel, a location-data technology company, where he led a team to build an MVP for iOS in 8 weeks. Today at Microsoft, Felix increased feature usage and feedback ratings of his product by 80% and 5%, respectively, and shipped a new platform capability, providing a consistent availability-troubleshooting experience for over 100 Azure services. He is also a Product Management Mentor at Mentor Mesh.