Customer Success Director, Gainsight
Harshi is a strong leader with a strategic and data-driven mindset. She focuses on Customer Success helping B2B and B2C drive up their product adoption by ensuring personalized user experience with tech and high touch. She is an evangelist and one of the founding members of the Gainsight PX/PLG Client
Outcomes Team. Currently, she is working with Gainsight’s largest customers including Adobe, Dun & Bradstreet, Splunk, and Autodesk, she is helping Product Leaders drive adoption at scale employing PLG Strategies. Her past stints include working at and with Fortune 500 companies. Harshi was a Product and Project Manager of Data Centre Operations and Supply Chain Tools at Facebook. Moreover, she holds rich experience that encompasses the fields of Finance, Engineering, and Business making her perfect for Product.
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