Customer Success, Heap
Lane is a Customer Success & Account Management Team Lead at Heap. He is responsible for leading Heap's NA East + EMEA Customer Success teams. Lane helps clients measure the impact of data-driven decisions on their top and bottom lines and he is also responsible for the retention of appx 50%
of Heap's annual revenue. Prior to his current role, Lane was a Senior Managing Consultant and NA Services Integration Lead at IBM where he led the North America integration of The Weather Company (acquired) and IBM GBS Consulting. He worked with clients to solve problems involving massive scale fast-moving data. Due to his entrepreneurial mindset, he Founded Lane Hart Consulting for over 6 years. According to his colleague, Lane has a professional demeanor, strong communication skills, and excellent time management.
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