graduation from Cornell University and earning his Bachelor’s degree in Biological Sciences, he began his professional career in tech with Microsoft. After serving for almost two years as a Technical Account Manager, Will took up a role as a Program Manager for Microsoft’s Hololens, a virtual reality (VR) headset with transparent lenses for an augmented reality experience. Under his leadership, a cross-functional and experienced team was responsible for building the HoloLens product and corresponding Windows ecosystem. His specific areas of expertise include product strategy, data science, user-generated content, machine learning, eCommerce, AR/VR, marketplaces, A/B testing, SQL, large web services, consumer hardware, and cloud services, to name a few. Today, at Amazon his responsibilities include being accountable for prominent detail page features like Customer Reviews, Questions and Answers, Star Rating, Helpful Votes and others. Specialized in customer's voice, Will is a sought-after and empathetic speaker with a never-ending desire to perfect the customer experience.