Director of Product, Helpshift
Erik has been a leader in the technology industry ever since he began as a Product Manager and IT Messaging Specialist at Novell, one of the companies at the core of the inception of email.
Now, he works as the Director of Product at Helpshift where he is leading the product and product marketing teams to transform digital customer service with messaging, bots, and AI. Before that, he was a Principal Program Manager Lead at the company. He also worked at Microsoft for almost 20 years in a variety of leading program roles. With his early e-mail technology experience, he was a key member of the team that grew Exchange from a basic email system to the powerhouse it became. He also worked on their Project Redbull, Office 365, and Outlook systems. Erik studied Business Information Systems at the University of Phoenix and BYU.
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