Erik Ashby - Product School Instructor
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Erik Ashby

Director of Product, Helpshift

Erik has been a leader in the technology industry working as a Product Manager for over 30 years at companies like Novell, Microsoft, and now Helpshift where he is leading the product and product marketing teams to transform digital customer service with messaging, bots, and AI.


Over the years he has worked on emerging technology that has changed the industry including the early years of email with products like Novell Groupwise, Microsoft Exchange, and Outlook, then later to cloud-based SAAS-based products like Office 365. As a leader in product, he has learned the importance of creating great experiences that focus on the customer and how their needs change with the emergence of new technology.


Erik studied Business Information Systems at the University of Phoenix and BYU.

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More from Erik Ashby

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Perfect for Aspiring Product Managers from any professional background:

Learn how to build digital products from end to end, lead cross-functional teams, bulletproof your resume and practice mock interviews.

Product Manager Certificate™
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Product Manager Certificate™
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Perfect for PMC graduates or existing Product Managers with 3+ years of experience:

Operate as a senior-level Product Manager by digging deeper into every aspect of the product development cycle, and designing your product strategy.

Product Leader Certificate™
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Product Leader Certificate™
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Product Leader Certificate™
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Perfect for PLC graduates or existing Product Managers with 5+ years of experience

Our most advanced certificate is restricted to proven product leaders who want to learn to scale products and manage dynamic teams

Product Executive Certificate™
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Product Executive Certificate™
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