Terms of Service – Corporate Training & Events Sponsorship
Please read these Terms of Service (“Terms”) carefully. These Terms govern your use of our website, software, applications, and any other services or products under Product School’s control ("Service"). These Terms also include Product School’s Privacy Policy, which is incorporated by reference into these Terms.
These Terms constitute a legally binding agreement between you (hereinafter referred to as “user, “student”, “customer,” “you,” and/or “your”) and Product School, Incorporated, and its affiliates and subsidiaries (hereinafter referred to as “Product School,” “we,” and/or “us”). By using the Services, you: (1) acknowledge that you have read and understood these Terms; (2) represent that you are 18 years of age or older and of legal age to enter into a binding agreement, or, if you are under 18 years of age, you represent and agree that you possess the legal consent of your parent or guardian to access and use the Services; and (3) accept these Terms and agree that you are legally bound by them. You agree that if you create an account and use the Service on behalf of a business entity (e.g., corporation), you have the necessary legal authority and capacity to do so as an authorized agent of the business entity. You agree that you have the authority to bind the business entity in legal agreements and contracts. If you do not agree to any of these Terms, do not use any of the Services. Your use of the Services manifests your agreement to be bound by these Terms each time you access the Services.
Product School, in its sole discretion, reserves the right to revise and update these Terms at any time, wholly or partially, by posting an updated version. You should visit this page periodically to review the most current Terms because you are bound by them. We will give you prior notice of updates to these Terms that materially adversely impact you either via email or an in-product notification before such updates take effect. Any such updates will become effective no earlier than 15 days after we notify you, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Service after a change to these Terms constitutes your binding acceptance of these Terms. The terms “post” and “posting,” as used herein, shall mean the act of submitting, uploading, publishing, displaying, or similar action on the Services. If you do not accept these Terms or their revisions, your sole recourse will be to stop using the Service.
Services Generally. The Service includes an online platform that allows users to access and participate in offerings, such as single certification enrollments or recurring memberships as further described here: https://productschool.com/pricing. Product School retains sole discretion over the availability of any information and Services. Membership fees are non-cancellable, non-refundable (except as expressly stated in the Refund Policy below or in any other section of these Terms), and must be used within the active membership period; unused benefits will not roll over to future membership periods. All membership benefits, which may include coaching sessions, conference tickets, and alumni access, are supplementary services and do not guarantee specific outcomes; they are intended solely to enhance your experience. The Services offered by Product School do not include job placement or career services, and participation in any included supplementary services does not guarantee specific outcomes. Access to benefits is contingent on an active membership, and withdrawal from the program may result in the loss of associated services.
Product School Courses. Product School offers courses as part of its Services. These courses focus on the intersection of technology, design, and business. To deliver a high-quality learning experience, Product School partners with experienced practitioners and industry thought leaders (collectively referred to as “Instructors”). The curriculum is designed to provide practical, real-world education in product management and related fields, emphasizing skills that help professionals drive innovation and build successful products and companies.
Changes to a Course or Instructor. Product School may promote courses and instructors as part of its Services but does not guarantee the availability of any specific course or instructor. Course content, instructors, and other program details are subject to change at any time at Product School’s discretion.
Instructor & Class Availability. Product School schedules qualified instructors and appropriate classroom spaces for each in-person cohort, as well as virtual classroom environments for online cohorts. Product School reserves the right to modify the assigned instructor, location, or scheduled time of any cohort or individual class at its discretion. In the event of such changes, Product School will provide reasonable notice.
Chat Room Service and Blog Post. You may be able to engage in online chat sessions with otherusers of the Service, including Instructors, in accordance with these Terms. You should exercise caution, good sense, and sound judgment when submitting messages to be posted in a chat room. Think – and read twice – before you post anything. Once something is posted online, it may live in perpetuity, and messages posted today could be highly embarrassing or damaging to your credibility or reputation in the future. Product School makes no representations or warranties with respect to the confidentiality of any posts you make through the Services. You are solely responsible for any comments or materials you post in a chat room and assume all liability arising out of a post. Product School expressly disclaims all liability regarding such posts. If any legal action is taken on Product School as a result of any of your actions in the Services, you explicitly agree to indemnify Product School for all costs incurred in the defense of Product School.
Completion of a Course. Upon successfully completing a Product School course, you will receive a Certification of Completion within 30 calendar days, provided you have met all course requirements, submitted the final survey, and paid all applicable fees in full. Additionally, upon request, Product School will issue a Transcript of Study for each certification earned.
By subscribing to a membership, you agree that your membership term begins seven (7) days after entering into your first enrollment agreement (including via your purchase of the Services) and will automatically renew at the end of each billing cycle, unless canceled before the renewal date. The renewal will follow the terms and Services of your previously selected membership plan unless modifications are notified in advance.
You will receive a renewal notification via email 30 days before your renewal date to remind you of the upcoming charge. If you wish to modify or cancel your membership, you must do so before the renewal date. You may cancel auto-renewal at any time through your student portal settings or by contacting our support team.
To cancel your membership via the student portal:
Log in to your student portal.
On the left-side menu, navigate to the Settings section.
Click Settings, which will direct you to your membership Settings page.
Locate the deactivate membership button at the bottom right of the page.
Click the deactivate membership button to cancel your membership or the Subscribe button to reinstate it.
If you choose to cancel via email, please contact students@productschool.com with your request.
Any cancellation must be completed before the renewal date to avoid being charged for the next billing cycle. If canceled, you will retain access to your membership benefits until the end of your current billing period. Your membership status and renewal information can also be accessed through your student portal settings.
Unless canceled before the renewal date, you authorize Product School to charge your payment method on file for the next billing cycle at the then-current membership rate which will be clearly noted, including any applicable taxes. If we are unable to process your payment, your access to the service may be suspended until payment is successfully completed. We may also attempt to update your payment details through third-party sources, such as your bank or payment provider.
We may use third-party venues, platforms, and services to help us provide the Service. Your use of such third-party services may include additional terms and by using such services, you agree to comply with those terms. Product School does not endorse, control, or assume responsibility for these third-party services or their actions as related to the activities contemplated solely under those terms. The Service may also link to third-party websites to facilitate its provision of services to you. If you use these links, you will partially or totally leave the Service. Some of these third-party websites may use Product School Content (defined below) under license from Product School. Product School does not warrant or make any representation regarding the legality, accuracy or authenticity of content presented by such websites or any products or services offered by third parties. Through our use, we do not endorse the organizations sponsoring such third-party websites or their products or services. By engaging with any third-party service or website, you agree that Product School is not responsible or liable for any loss or damage of any sort incurred as a result of any such dealings you may have on or through a third-party website, or as a result of the presence of any third-party advertising on the Service.
The Service may also include links to third-party websites and applications. You are solely responsible for evaluating whether you want to access or use them. We are not responsible for and do not endorse any features, content, advertising, products, or other materials on other websites or applications. You assume all risks and we disclaim all liability arising from your use of them.
Authorized Access and Service Usage. Access to Product School services is strictly limited to authorized users with personal, non-transferable credentials. Any attempt to gain unauthorized access, share accounts, or otherwise compromise the security of Product School systems is strictly prohibited. In case of a violation, Product School reserves the right to suspend or terminate user access without prior notice, including, without limitation, for a violation of these Terms.
You represent and warrant that the information you provide to Product School upon registration, and at all other times, will be true, accurate, current, and complete. You also represent and warrant that you will ensure that this information is kept accurate and up-to-date at all times.
If you create an account, you are solely responsible for: (1) your login credentials; (2) keeping such information secure and accurate; as well as for (3) any activity resulting from the use of your login credentials on the Service.
You agree to notify us immediately if you believe the confidentiality of your login credentials has been compromised, or if you suspect unauthorized use of your account. You agree that Product School will not be liable for any loss or damage arising from unauthorized use of your credentials.
You are expressly prohibited from selling, trading, or transferring your account (including but not limited to, selling, trading, or transferring emails associated with such account).
Responsible Disclosure Policy. If you believe you have discovered a security vulnerability within Product School’s services, we encourage you to report it to us immediately at security@productschool.com. We will investigate all legitimate reports and take appropriate action. Unauthorized access, public disclosure of vulnerabilities before remediation, and exploitation of vulnerabilities for malicious purposes are strictly prohibited.
Social Sign-On. The Service may allow you to register and log in using sign-on functionality provided by various social networks, such as LinkedIn. You agree to abide by the social network’s terms and conditions applicable to you. You are solely responsible for any and all compliance with such social network’s terms, or for any privacy issues that may arise as a result of such functionality and assume all liability for any action arising out of such use.
We Own Our Services. The contents of the Product School services, products, and documentation are the property of Product School or its licensors and are protected by copyright, trademark, and other laws. Except for the limited licenses provided in these Terms, we reserve all right, title, and interest in our products, trademarks, logos, and other brand features.
License to You. We hereby authorize you, subject to these Terms, a limited, revocable, non-exclusive, non-transferable, non-assignable, worldwide license to access and use the Service and Product School Content solely for the use of Product School’s services, at our discretion. Any other use is expressly prohibited. This license is revocable by us at any time without notice and with or without cause. Unauthorized use of the Product School Content may violate copyright, trademark, and applicable communications regulations and statutes and is strictly prohibited. You must preserve all copyright, trademarks, service marks, and other proprietary notices contained in the original Product School Content on any copy that you make of the Product School Content in accordance with these terms. You agree that you will use the Services in compliance with all applicable local, state, federal or international laws, rules and regulations, including any laws regarding the transmission of technical data exported from your country of residence as well any other documentation (including the Course Catalog provided to you or made available on our website), guidelines, or policies we make available to you).
No Misuse of Product School Content. No Product School Content, or other material made available on or through the Service, may be copied, reproduced, republished, uploaded, posted, transmitted, or otherwise distributed in any way without written permission of the copyright owner unless such content is specifically made available for and authorized to be downloaded from the Service, in which case you are authorized to download a single copy of such materials for your own personal, noncommercial use. For example, certain course materials may be made available as unprotected PDF files that can be downloaded by registered course participants and/or other users of the Service. Materials not made available for download may not be downloaded or otherwise copied without prior written permission. Modification of materials obtained from the Service, including, but not limited to, User Content, for any other purpose, including, without limitation, any commercial purpose, is a violation of the copyrights and other proprietary rights of Product School or its licensors, unless you have obtained express written authorization to the contrary.
No Commercial Use. No materials obtained from the Service, even if authorized for download from the Service, may be redistributed, nor may they be used for any commercial purpose, without Product School’s prior written permission. Notwithstanding the prior sentence, the use of course materials by a registered student of a course for the development of a business, venture, or idea of which the registered student is actively involved as a founder or employee shall not be deemed a commercial purpose, but no additional reproductions may be made of any such materials, either electronically or in hard copy.
Additional Licenses. Certain materials made available for download from or through the Service may be subject to additional or different license terms and conditions, such as terms and conditions set forth in a Creative Commons license. Any such terms and conditions shall be identified in advance for such materials, and by downloading any materials governed by any other license terms and conditions, you hereby agree to be bound by and comply with such terms and conditions.
No Implied Rights. There are no implied licenses granted in these Terms.
Changes to the Service. We may change, suspend, or discontinue any aspect of the Service at any time, including hours of operation, or availability of the Service, or any other feature, without notice or liability. We also may impose limits on certain features and services, or restrict your access to parts or all of the Services, without notice or liability.
Minimum Recommended Equipment Specifications. The Service necessitates the use of electronic computer equipment. Product School, therefore, requires that students and users have the equipment and/or peripherals which can be reasonably expected to adequately function with the Service in the following areas: operating system, web camera and microphone, internet access, and web browsers. Students will be notified via email of the specific software applications required for the program in which they are enrolled prior to the first class session, or as the sessions progress, as required.
Make-Up Class Policy. Product School understands that it may be necessary to make up for a class and allows each student to make up missed classes via video recordings, up to a maximum of one (1) weekend or two (2) weekday classes. These recordings are now stored in our Learning Management System (LMS) for easy access. Please note that Product School is not obligated to accommodate every request.
You are responsible for your actions when using and relying on the Service or content available on the Service, and you are responsible for any consequences thereof. We do not represent or guarantee the truthfulness, accuracy, or reliability of content, posted by users (“User Content”). You accept that any reliance on material posted by other users or third-party service providers will be at your own risk. By using the Service, you accept the risk that you might be exposed to content that is objectionable or otherwise inappropriate. We have no special relationship with or fiduciary duty to you.
You expressly acknowledge and agree that you are solely responsible for Your User Content on the Service. Product School does not endorse any, nor is it responsible for, any User Content on the Service. You assume all risks associated with Your User Content, including anyone’s reliance on its quality, accuracy, or reliability, and you agree that you are solely responsible for any consequences that may arise from the posting of Your User Content through the Service. You may expose yourself to liability if, for example, Your User Content contains material that is false, intentionally misleading, or defamatory; violates third-party rights; or contains material that is unlawful, or advocates the violation of any law or regulation.
Do not misuse the Service, try to break it, or steal our hard work or use the Service to post unlawful or harmful content. You agree to use the Service only for its intended purpose. You must use the Service in compliance with all privacy, data protection, intellectual property, and other applicable laws. The following uses of the Service are prohibited.
You may not, but not by way of limitation: breach these Terms; attempt to interfere with, harm, reverse engineer, steal from, or gain unauthorized access to the Service, user accounts, or the technology and equipment supporting the Service; frame or link to the Service without permission; access information or accounts of other users without authorization; use data mining, robots, or other data gathering devices on or through the Service; post incomplete, false, or misleading information, impersonate another person, or misrepresent your affiliation with a person or entity; disclose personal information about another person or harass, abuse, or post objectionable or offensive material; sell, transfer, or assign any of your rights to use the Service to a third party without our express written consent; post advertising or marketing links or content, except as specifically allowed by these Terms; use the Service after your account has been terminated, without our consent; introduce viruses, malware, or other malicious code into the platform; use the Service in an illegal way or to commit an illegal act in relation to the Service or that otherwise results in fines, penalties, and other liability to Product School or others; access the Service from a jurisdiction where it is illegal or unauthorized; share access links to events, courses, or content with unauthorized third parties; upload, post, comment, download, transmit, store or make available any content that could damage Product School’s reputation or that is offensive, harmful, tortious, obscene, pornographic, hateful, inflammatory, racist, invasive of another’s privacy, libelous, defamatory, slanderous, or otherwise objectionable; or violate the intellectual property rights of others, including copyrights, patents, trademarks, trade secrets or other proprietary rights (for example, do not copy or distribute the posts or other content of others without their permission).
You agree that you are forbidden from recording and/or distributing any materials given to you by Product School without prior written consent. We reserve the right, but shall have no obligation, to investigate your use of the Service in order to determine whether a violation of these Terms has occurred, or to comply with any applicable law, regulation, legal process, or governmental request, and take all appropriate action, at our sole discretion.
This Membership Pricing, Course Tuition, and Fees (USD) section applies to memberships only.
The total cost of a membership includes course tuition for courses available under that membership, a Non-refundable Registration Fee per course (as described below), and a Non-Refundable Student Services Fee (as described below).
Membership payments may be made in full upfront or through an approved payment plan, as specified at the time of purchase. The payment plan options will be provided by Product School and are subject to change upon its discretion. Full payment is required for each billing cycle, and partial payments are not permitted. Failure to make timely payments may result in restricted access to all or parts of the membership, and Product School reserves the right to suspend or terminate the membership for non-payment.
The membership price is subject to change at our sole discretion. Any price changes will take effect following notice to you, except as otherwise required by applicable law.
Non-Refundable Student Services Fee per Enrollment (USD). The student acknowledges and agrees to pay a one-time, non-refundable Student Services Fee (“Non-Refundable Student Services Fee”) upon enrollment in their first course. This fee is included in the total tuition and fees outlined in the enrollment agreement, and is non-refundable after the applicable cancellation period, regardless of the student’s continued enrollment, course completion, or use of services. The Student Services Fee covers supplementary resources designed to enhance the learning experience, which may include coaching sessions, a conference tickets, access to the alumni community, or other student services. Product School reserves the right to modify these supplemental services in future enrollment agreements and course catalogs. Any such modifications will apply only to new enrollments after the revised catalog and enrollment agreement take effect and will not impact the non-refundable nature of the fee for prior enrollments. Students will be notified in advance of any changes to the scope of services covered by the Student Services Fee.
Non-Refundable Registration Fee per Enrollment (USD) A non-refundable registration fee is required for each course enrollment (“Non-Refundable Registration Fee”), whether the course is purchased individually or accessed through a membership. This fee is charged per course and is separate from any tuition refund considerations. By signing the enrollment agreement for the selected course, students acknowledge and accept that this registration fee is non-refundable. Product School reserves the right to adjust this fee as needed and will provide advance notice of any changes.
The cost of a Single Certification includes course tuition for one course, a Non-Refundable Registration Fee for one course, and a Non-Refundable Student Services Fee.
Late Fee (USD). If a student holds an outstanding balance after the course end date, a one-time $75 USD late fee will be applied, as well as a 1.5% interest charge on the total due will be applied each month thereafter.
Non-Refundable Reschedule Fee (USD). Students are expected to attend their originally scheduled course, as the curriculum is designed to follow a structured and sequential learning experience. If a student wishes to reschedule after the course has started, they must submit a formal request to the Student Support Team at students@productschool.com. Approved rescheduling requests are subject to a non-refundable reschedule fee of $100 USD, unless an exception is granted in writing at the sole discretion of the Product School Student Success Team. For students enrolled through a membership, any rescheduled course must begin within the active membership period and cannot extend beyond the membership expiration date.It is the student’s responsibility to regularly review the Product School website and Learning Management System for the most up-to-date course schedules and available cohorts. Please note that Product School does not guarantee cohort availability. Rescheduling requests are subject to course capacity and scheduling limitations.
Product School may offer promotions, discounts, or promotional codes on specific memberships, courses or programs, at its sole discretion. Such promotions are valid only during the specified period of the promotion, apply solely to new membership, course or program enrollments, and may not be combined with other offers unless otherwise stated.
Students who subscribe to a membership before the start of any promotional period or discounted rate are not eligible to withdraw or re-enroll in an effort to obtain the promotional rate. To maintain the integrity of our promotional offerings, the system will prevent any re-enrollment attempts solely for the purpose of obtaining a promotion, and any concerns should be directed to our Student Support team for assistance.
Any cancellation or withdrawal from a course or program that was purchased with a promotional discount will be subject to Product School’s refund policy, which will apply based on the discounted purchase price.
Product School reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Promotions are non-transferable, non-refundable, and may not be combined with other offers unless explicitly stated in the promotional terms.
Payment Commitment. You agree to pay for all products and services that you purchase through the Service, and you agree that we may charge your selected payment method, either directly, or through the services of a third-party payment processor, for any such payments. Only those payment methods accepted by our third-party payment processor can be used to purchase products, goods, or services through the Service.
Third-Party Payment Processors. Product School currently uses third-party payment processors for electronic commerce. Our third-party payment processor accepts payments through methods detailed on the applicable payment screen, which may include but is not limited to various credit cards. Information that you supply to our payment processors is not stored by us or within our control and is subject to each of our third-party payment processors’ own privacy policies and terms and conditions. Third-party payment processors may charge a fee to process payments. Product School is not responsible, in any manner, for any fees charged by them. Product School expressly disclaims all liability or responsibility regarding any problems that you may have with third-party payment processors.
Availability of Certain Forms of Payment. Product School makes no representations and warranties about the continued availability of any particular form of payment method made available for use with the Service.
Pre-Authorization. When you provide a credit card number to us to activate and/or pay for any fees related to Product School, we, through our third-party payment processor, may seek pre-authorization of your credit card account prior to a purchase in order to verify that the credit card is valid and/or has the necessary funds or credit available to cover your purchase. These pre-authorizations will reduce your available balance by the authorization amount until it is released or reconciled with the actual charge. Please contact your card issuer if you have additional questions regarding when an authorization amount will be removed from your statement.
Timing of Charges. Charges occur within a reasonable time of the transaction, or shortly thereafter, and multiple charges during the same period may be aggregated together.
Recurring Payment Program Product School may, at its sole discretion, offer a recurring payment program for certain Services in permitted locations, which would allow you to pay the balance owed for courses in installments. If an installment program is available, you can agree to enroll in this program by selecting any of the installment plan payment options. By enrolling in this plan, you have authorized us to charge your payment method on file for the amount and at the intervals set forth by us. To cancel, please notify us in writing at billing@productschool.com. You are responsible for all recurring charges made prior to the effective date of cancellation.
Abandoned Carts. If you enter your email address and then leave a checkout page unattended for 30 minutes, or if you close the webpage and do not return to it within 30 minutes, it is counted as an “Abandoned Cart.” Your email address may be used to send you a reminder to complete your purchase or for other marketing purposes.
Disputed Charges. You agree to submit any disputes regarding any charge to your account in writing to Product School within thirty (30) calendar days of such charge, or your dispute is waived and such charge will be final and not subject to challenge. You may dispute a charge by sending an email to us at finance@productschool.com.
Fees Charged by Third-Party Payment Processors. As previously stated, the Service uses third parties to process payments. Use of such third-party payment services is subject to their terms and conditions of use. Those third parties may charge fees to process such payments, and Product School is not responsible for any fees charged by them. Again, Product School disclaims all liability with regard to any fees or problems you may have with third-party payment processors.
Taxes. Product School will not collect or pay your taxes. “Taxes” shall include, but not by way of limitation, sales, use, value-added, or transaction taxes and any other government-imposed fees and charges. You are responsible for determining and paying the appropriate taxes resulting from a transaction occurring through the Service. Product School is not responsible for collecting, reporting, paying, or remitting to you any such taxes, unless required by law.
Currency. We accept USD only. You are responsible for all fees associated with using third-party payment processors through the Service.
Payment Methods. Product School accepts the following payment methods:
All major US Based Credit or Debit Cards
Wire or ACH Bank Transfer
US Based Check (upfront payment only)
Product School Reserves the right to change the accepted payment methods with or without notice.
You should contact the Student Success Department directly at students@productschool.com, not Instructors or any other staff member, for any rescheduling, cancellation, withdrawal, and/or refund requests and questions. As part of the refund process, students should fill out the refund form and book a call with our Student Success Team. Product School may modify its refund policy at any time, with or without specific notice to you; provided, however, that the published refund policy in effect at the time of the student’s enrollment shall apply to such enrollment period despite any subsequent change in the policy.
Students may withdraw from the school at any time after the cancellation period (described above), and refunds will be determined in accordance with the Refund Policy stated below. For the purpose of determining a refund under this section, a student shall be deemed to have withdrawn from a course of instruction when any of the following occurs:
Student-Initiated Withdrawal: The student notifies the institution in writing of the student’s withdrawal or as of the date of the student’s withdrawal, whichever is later. The notification is effective when Product School receives notice via email at students@productschool.com.
Administrative Withdrawal: The institution terminates the student’s enrollment for failure to maintain satisfactory progress, failure to abide by the rules and regulations of the institution; absences in excess of the maximum set forth by the institution; and/or failure to meet financial obligations to the school.
Students who withdraw due to an emergency, such as personal or family illness or national service, may be re-enrolled into another Product School course following approval by the Student Success Team.
Refunds will be issued within 30 days of withdrawal, minus a non-refundable registration fee and a non-refundable student service fee, after the cancelation period. If a student withdraws after completing 60% or less of the course, they will receive a pro-rata refund based on the portion completed. If more than 60% of the course has been completed, the student remains responsible for the full tuition, regardless of whether they finish the course.
The pro-rata refund is calculated by determining the hourly charge for the course, subtracting any non-refundable fees, dividing by the total course hours, and multiplying by the hours attend before withdrawal. The last recorded date of attendance will be used as the withdrawal date.
If tuition was paid through a loan or third party, refunds will be sent to the lender, third party, or applicable state or federal agency. Students who received federal financial aid are entitled to a refund of any amount not paid from federal aid funds. Product School does not participate in federal or state financial aid programs.
If a student obtains a loan, they are responsible for repaying the full loan amount plus interest, minus any refund. In case of default on a federal or state loan, the government or loan agency may take action, including garnishing tax refunds, and the student may lose eligibility for further government financial aid until the loan is repaid.
We Own Our Content. Product School owns all of the content we create, but you may use it while you use the Service. You cannot use our logo without our explicit written permission. The contents of the Service include, but not by way of limitation: designs, text, graphics, images, video, information, logos, button icons, software, audio files, computer code, and other Product School content (collectively, “Product School Content”). All Product School Content and the compilation (meaning the collection, arrangement, and assembly) of all Product School Content are the property of Product School, or its licensors, and are protected under copyright, trademark, and other laws.
Product School Marks. Product School, the Product School logo, and other Product School products and service names are or may be trademarks of Product School (the “Product School Marks”). Without our prior written permission, except as solely enabled by any link provided by us, you agree not to display or use the Product School Marks in any manner.
User Content. The Service may provide you with the ability to create, post, or share content, including messages in chat rooms and Student Work. You, or a third-party licensor, as appropriate, retain all intellectual property rights to Your User Content. You are responsible for protecting those rights.
You Must Have Rights to the Content You Post. You represent and warrant that: (i) you own the content posted by you on or through the Service, or otherwise have the right to grant the license set forth in these Terms; (ii) the posting and use of Your User Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person; and (iii) the posting of Your User Content on the Service does not result in a breach of contract between you and a third party. You agree to pay all monies owing to any person as a result of posting Your User Content on the Service. You also acknowledge and agree that Your User Content is non-confidential and non-proprietary.
The Service contains content from users and other Product School licensors. Except as provided within these Terms, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any content appearing on or through the Service.
Information you Provide to Instructors. Your Instructors may ask for certain information from you, such as your email address, in order to help facilitate the provision of the course. Instructors are required to use this information only to communicate about course materials in a professional manner. However, you agree that we are not responsible for any use of this information by an Instructor for other purposes, and Product School disclaims all liability for any action arising out of such other purpose by an Instructor.
Featuring your Student Work. By enrolling in a Product School course, you acknowledge and agree that, with your permission, Product School may use, reproduce, distribute, publicly display, and promote any work you create as part of your participation in a course, including but not limited to in-class activities, final projects, and any other materials or “Student Work.”
You hereby grant Product School a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use your name in connection with your Student Work for promotional, marketing, educational, and archival purposes. This includes, but is not limited to, use in internal repositories, sharing with alumni, future students, and instructors, and incorporation in any media format now known or hereafter developed.
While Product School's primary intent is to use Student Work to promote its programs and enhance the learning experience, you acknowledge that Product School may use such work as it deems reasonable and appropriate. Product School will make reasonable efforts to attribute the Student Work to you whenever it is used.
If you do not wish for your Student Work to be used for these purposes, you may opt out by providing written notice to Product School prior to or upon course completion.
You Acquire No Ownership of Other’s Content. You understand and agree that you will not obtain, through the use of the Service, any right, title, or interest (including intellectual property rights) in content delivered via the Service.
Intellectual Property Rights and Our License to Use. You, or the people who allow you to use their content, own all of the content you post using the Service. However, by posting content to the Service, you are granting us a license to use your content for any purpose, including in our marketing materials. We may also modify your content at our sole discretion, with no substantial change in its meaning. It is very important that you have permission to use other people’s content, or they may be able to sue you for violating their legal rights.
By creating, posting, or sharing Your User Content, except for Student Work, on or through the Service, and subject to Product School’s Privacy Policy, you grant Product School a perpetual, transferable, unconditional, unrestricted, sublicensable, worldwide, non-exclusive, royalty-free license to copy, use, modify, reproduce, remove, publish, upload, distribute, transmit, or display and create derivative works from Your User Content, except for Student Work, for any purpose without compensation to you, including for the purpose of promoting Product School and our services. You waive any rights you may have regarding Your User Content, except for Student Work, being altered or manipulated in any way that may be objectionable to you. We reserve the right to refuse to accept, post, display, or transmit any User Content in our sole discretion. Upon your request, Product School will discontinue this licensed use within a commercially reasonable period after Your User Content is removed from the Service.
If you are an instructor, the license granted above is also applicable to any content you create for the purpose of your course (such as syllabi, slides or homework) that you post on the Product School course area of the platforms that Product School uses.
General Communications. Product School may communicate with you through email, Slack, text messages, phone calls, LinkedIn messages, or by posting notices on the Product School Learning Management System and Service. By registering for the Service or enrolling in a course, you agree to receive communications from us through these channels based on the contact information you provided. These communications may include customer service-related messages and other important notifications regarding your enrollment and use of our services.
Electronic Notices. By using the Service or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security incident, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please write to us legal@productschool.com.
You grant Product School permission to capture your image, voice, and likeness during training sessions through photography, video recording, audio recording, or other media formats currently available or developed in the future (collectively, "Recordings"). Product School may use your name, biographical information, and these recordings for promotional, marketing, educational, or commercial purposes related to its products, services, and programs. This permission extends worldwide without limitation on the number of uses or duration. You acknowledge that Product School may share these materials publicly without providing additional compensation or requiring further approval from you. You understand and accept that Product School may incur expenses based on this permission, and you agree not to pursue any claims or legal actions related to the use of the Recordings as described herein. Additionally, you agree not to record, reproduce, or distribute any materials provided by Product School without obtaining prior written approval.
The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe, in good faith, that materials posted on the Service infringe your copyright, you (or your agent) may send Product School a “Notification of Claimed Infringement” requesting that the material be removed, or access to it blocked. Please send this notification to legal@productschool.com. The notice must include the following information:
The date of your notification;
A physical or electronic signature of a person authorized to act on behalf of the owner of the works that have been allegedly infringed;
Identification of the copyrighted work alleged to have been infringed (or if multiple copyrighted works located on the Service are covered by a single notification, a representative list of such works);
Identification of the specific material alleged to be infringing or the subject of infringing activity and information reasonably sufficient to allow Product School to locate the material on the Service;
Your name, address, telephone number, and email address (if available);
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
If you believe, in good faith, that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send Product School a counter-notice to 548 Market Street, PMB 22502, San Francisco, CA, 94104 and all emails should be addressed to legal@productschool.com.
Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright/ for details. Consult your legal advisor and see 17 U.S.C. § 512 before filing a notice or counter-notice as there are penalties for false claims under the DMCA.
If a counter-notice is received by Product School’s copyright agent, Product School may send a copy of the counter-notice to the original complaining party informing such person that it may reinstate the removed content in ten (10) business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may (in Product School’s discretion) be reinstated on the Product School website ten (10) to fourteen (14) business days, or more, after receipt of the counter-notice.
We appreciate hearing from our users and welcome your comments regarding the Service. Please be advised, however, that if you send us creative ideas, suggestions, inventions, or materials (collectively, “Creative Ideas”), we shall: (1) own, exclusively, all now known or later discovered rights to the Creative Ideas; (2) not be subject to any obligation of confidentiality and shall not be liable for any use or disclosure of any Creative Ideas; and (3) be entitled to unrestricted use of the Creative Ideas for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person.
We reserve the right to suspend or terminate your account and prevent access to the Service for any reason, at our discretion. We reserve the right to refuse to provide the Service to you in the future.
Product School may review and remove any of Your User Content at any time for any reason, including activity which, in our sole judgment: violates these Terms; violates applicable laws, rules, or regulations; is abusive, disruptive, offensive or illegal; or violates the rights of, or harms or threatens the safety of, users of the Service.
You are responsible for any claims, fees, fines, penalties, and other liability incurred by us or others caused by or arising out of your breach of these Terms and your use of the Service.
DISCLAIMER OF WARRANTIES. Please read this carefully. It affects your rights.
RELEASED PARTIES DEFINED. “Released Parties” include Product School and its affiliates, officers, employees, agents, service providers, partners, and licensors.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
(A) YOUR USE OF THE PRODUCT SCHOOL SERVICE IS AT YOUR SOLE RISK, AND THE PRODUCT SCHOOL SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THE RELEASED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO PRODUCTS OR SERVICES OFFERED BY BUSINESSES LISTED ON THE PRODUCT SCHOOL SERVICE, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
(B) THE RELEASED PARTIES MAKE NO WARRANTY THAT:
(i) THE PRODUCT SCHOOL SERVICE WILL MEET YOUR REQUIREMENTS,
(ii) THE PRODUCT SCHOOL SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE,
(iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCT SCHOOL SERVICE WILL BE ACCURATE OR RELIABLE,
(iv) THE QUALITY OF ANY GOODS OR SERVICE AVAILABLE ON THE PRODUCT SCHOOL SERVICE WILL MEET YOUR EXPECTATIONS AND, AND
(v) ANY ERRORS IN THE PRODUCT SCHOOL SERVICE WILL BE CORRECTED; AND
(C) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PRODUCT SCHOOL SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL.
THE PRODUCT SCHOOL SERVICE IS CONTROLLED, OPERATED, AND ADMINISTERED BY PRODUCT SCHOOL FROM ITS OFFICES WITHIN THE UNITED STATES. PRODUCT SCHOOL MAKES NO WARRANTY OR REPRESENTATION THAT MATERIAL AVAILABLE THROUGH THE PRODUCT SCHOOL SERVICE IS LEGAL, APPROPRIATE, OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES. IF YOU ACCESS THE PRODUCT SCHOOL SERVICE FROM A LOCATION OUTSIDE THE UNITED STATES, YOU ARE RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS AND PRODUCT SCHOOL ACCEPTS NO RESPONSIBILITY FOR SUCH ACCESS. ANY OFFER FOR ANY SERVICE OR PRODUCT MADE IS VOID WHERE PROHIBITED.
Product School Content Accuracy. We make no representations about the accuracy, reliability, completeness, or timeliness of any contents of the Service. Similarly, we make no representations about the accuracy, reliability, completeness, or timeliness of any data from a third-party service provider or the quality or nature of third-party products or services obtained through the Service. Use the Service at your own risk. We make no promises and disclaim all liability of specific results from the use of the Service.
User Disputes. We are not responsible for any disputes or disagreements between you and any third party you interact with while or after using the Service, including POP licensing or relationship authentication. You assume all risks associated with dealing with third parties. You agree to resolve disputes directly with the other party. You release Product School of all claims, demands, and damages in disputes among users of the Service. You also agree not to involve us in such disputes. Use caution and common sense when using the Service.
We are not liable for the actions of our users when they use the Service. We may also change the Service at any time and are not liable for how this may affect you. We do not guarantee the quality or accuracy of any content you view using the Service or other websites.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE RELEASED PARTIES SHALL NOT BE LIABLE TO YOU, OR ANYONE ELSE, UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF PRODUCT SCHOOL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE PRODUCT SCHOOL SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH, FROM, OR AS A RESULT OF THE PRODUCT SCHOOL SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY USER OR THIRD PARTY ON THE PRODUCT SCHOOL SERVICE; (v) YOUR RELIANCE ON CONTENT MADE AVAILABLE BY US; OR (vi) ANY OTHER MATTER RELATING TO THE PRODUCT SCHOOL SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS IN THIS PARAGRAPH MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT POSSIBLE BY LAW, OUR MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE PRODUCT SCHOOL SERVICE OR YOUR USE OF PRODUCT SCHOOL CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY, OR OTHERWISE), WILL NOT EXCEED $100.
You agree to defend, indemnify, and hold harmless the Released Parties from and against any and all claims, actions, liabilities, damages, losses, costs, fees, expenses or demands, including, without limitation, reasonable legal and accounting fees, alleging or resulting from (i) your use of or reliance on any third-party content, (ii) your use of or reliance on any Product School Content, (iii) any of Your User Content, (iv) your violation of any person’s intellectual property, privacy, publicity or other right, (v) the violation of any applicable laws and/or these Terms by you and/or anyone using your login credentials to access and otherwise use the Service (in whole or in part), (vi) the breach of any of your warranties, representations, responsibilities or other obligations set forth in these Terms, and/or (vii) the willful misconduct of you or anyone accessing the Service using your login credentials. We shall provide notice to you promptly of any such claim, suit, or proceeding. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. This provision shall remain in full force and effect notwithstanding any termination of your use of the Services.
The laws of the State of California shall govern the validity, performance, enforcement, interpretation, and any dispute that may arise between the parties with respect to these Terms, without giving effect to any principles of conflicts of laws. The parties agree that any action or proceeding arising out of these Terms or your use of the Service, whether at law or in equity, must be brought in the state or federal courts located in San Francisco County, California and you hereby irrevocably and unconditionally consent to the exclusive personal jurisdiction of such courts. You further agree to file any cause of action with respect to these Terms within one (1) year after the cause of action arises. You agree that a cause of action filed after this date is barred.
These Terms, including any documents referenced herein, represent the entire understanding between you and Product School regarding your relationship with Product School and use of the Service, and supersedes all other agreements, express or implied, written or oral, between you and Product School. These Terms shall not be modified except as provided for herein or in writing, signed by an authorized representative of Product School.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms will remain in full force and effect.
Notwithstanding any provision of these Terms, Product School has available all remedies at law or equity to enforce these Terms. Product School shall have the right to assign these Terms and to sublicense any and all of its rights under these Terms. This Terms of Use is not assignable, transferable or sublicensable by you, except with our prior written consent. The section titles and annotations in these Terms are for convenience only and have no legal or contractual effect.
You acknowledge and agree that the provisions, disclosures, and disclaimers set forth in these Terms reflect a fair and reasonable allocation of risk between you and Product School, and is not the result of fraud, duress, or undue influence exercised upon you by any person or entity. Any rights not expressly granted herein are reserved.
Product School respects and is committed to security and confidentiality of your personal information. Please review our Privacy Policy, which also governs your use of the Service, to understand Product School’s privacy practices. By visiting or using the Service, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy, which is hereby incorporated by reference into these Terms. A copy of our Privacy Policy can be accessed at https://productschool.com/privacy/.
Product School processes personal data in accordance with the following legal basis:
User consent for marketing and communication purposes.
Contractual necessity to provide the Services.
Compliance with legal and regulatory obligations.
Users have the right to:
Access, rectify, and erase their personal data.
Restrict data processing or request data portability.
Withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise these rights, users may contact privacy@productschool.com.
If personal data is transferred outside the European Economic Area (EEA), Product School ensures compliance with applicable regulations by implementing Standard Contractual Clauses (SCCs) or other legally recognized safeguards.
In the event of a data breach that affects the security of personal information, Product School will notify affected users and relevant regulatory authorities in accordance with applicable data protection laws, including GDPR. Users will receive timely updates via email regarding the nature of the breach, the data affected, and recommended actions to protect themselves.
Confidential Information. “Confidential Information” means any information or data disclosed by either party that is marked or otherwise designated as confidential or proprietary or that should otherwise be reasonably understood to be confidential considering the nature of the information and the circumstances surrounding disclosure, including all Order Forms, Customer Data, and all non-public business, technology, product, roadmap, financial, pricing, marketing and sales information. Notwithstanding the foregoing, Confidential Information will not include any information which: (a) is or becomes generally available to the public without breach of any obligation owed to the disclosing party; (b) was properly known to receiving party, without restriction, prior to disclosure by the disclosing party; (c) was properly disclosed to receiving party, without restriction, by another person with the legal authority to do so; or (d) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information.
You and Product School agree to use each other’s confidential information solely in accordance with the provisions of this Agreement and will not disclose, or permit to be disclosed, such information directly or indirectly to any third party without prior written consent, except as otherwise permitted herein. Notwithstanding the foregoing, Confidential Information may be disclosed:
(a) to employees, officers, directors, attorneys, auditors, financial advisors, contractors, and other representatives who need to know such information and are legally bound to maintain its confidentiality under obligations consistent with this Agreement (and for whom you or Product School, as applicable, assume responsibility in the event of a breach); and
(b) as required by law (in which case, to the extent legally permitted, the receiving party will limit the disclosure to what is legally required and provide the disclosing party with prior written notice, to allow the disclosing party the opportunity to contest or limit such disclosure).
Neither you nor Product School will disclose the terms of this Agreement to any third party, except that Product School may confidentially disclose such terms to actual or potential lenders, investors, or acquirers. You and Product School each agree to use the same degree of care to protect the other party’s confidential information as is used to protect your own confidential and proprietary information, but in no event less than a reasonable degree of care.
Upon request, you or Product School, as applicable, agree to promptly return or destroy the other party’s Confidential Information, provided that each party may retain copies of such information solely as required for ordinary course records retention, backup policies, or compliance with applicable law, provided that such retained information continues to be treated as Confidential Information under the terms of this Agreement.
Feedback. You may, from time to time, provide Product School with suggestions or comments for improvements, updates, new features, functionality, or other feedback (“Feedback”) related to the Services. Product School will have full discretion to determine whether to proceed with the development of any requested improvements, new features, or functionality. Product School will have the full, unrestricted right, without any obligation to compensate or reimburse you, to use, incorporate, and fully exploit any such Feedback in connection with its products and services.
You will not, and shall ensure that any authorized users will not, directly or indirectly: (a) reverse engineer, decompile, disassemble, modify, copy, create derivative works of or otherwise create, attempt to create or derive the source code, object code or underlying structures, ideas or algorithms of Services or any data related thereto; (b) attempt to probe, scan or test the vulnerability of Services, breach the security or authentication measures of the Services without proper authorization, or render any part of Services unusable; (c) use or access Product School Services to develop a product or service that is competitive with Product School’s products or services or engage in competitive benchmarking; (d) share, transfer, distribute, resell, lease, license, sublicense, make available or otherwise offer the Services on a standalone basis; (e) remove any proprietary notices from the Services or related Documentation; (f) provide any infringing, offensive, fraudulent or unlawful content in connection with Services (any such content may be reported at legal@productschool.com); (g) use Services or related Documentation in any manner or for any purpose that violates this Agreement or Applicable Law, or infringes, misappropriates, or otherwise violates any Intellectual Property Right or other right of any person (collectively, the “Restrictions”).
Do not contact Product School for legal and/or financial advice. You agree and acknowledge that Product School, and its Instructors, are not a law firm and are not authorized to practice law in any jurisdiction. Product School does not give legal advice in any form or practice law in any way and nothing in these Terms shall be construed as such. Any information obtained from or through the Service is for informational purposes only, and you are solely responsible for confirming the accuracy and the appropriateness of such information for your own business or venture with your own tax, financial and legal advisors. Product School, and its Instructors, are not establishing an attorney-client relationship with you through your use or access to the Service.
Notice
Where required, Product School may give notice to you by a general posting in the Product Site Service, by electronic mail, or by conventional mail to your address of record. You may give notice to Product School by electronic mail or by conventional mail to the address below. If you have any questions about these Terms, the practices of the Service, or your dealings with Product Service, please contact us at:
Attn: Legal
Product School
548 Market Street
PMB 22502
San Francisco CA 94104
legal@productschool.com
We both agree to arbitrate. You and Product School agree to resolve any claims relating to these Terms or our products and services through final and binding arbitration by a single arbitrator, except as set forth under “Exceptions to agreement to arbitrate” below. This includes disputes arising out of or relating to interpretation or application of this “Mandatory Arbitration Provisions” section, including its enforceability, revocability, or validity.
Opt-out of agreement to arbitrate. You have the right to opt out of these arbitration provisions (and any future changes to arbitration provisions) by emailing support@productschool.com within 30 days of agreeing to a version of these terms containing arbitration terms (however, if you agreed to a previous version of these terms of service that contain an arbitration provision, you are still bound by those arbitration provisions).
Arbitration procedures. The American Arbitration Association (AAA) will administer the arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes. The arbitration will be held in San Francisco County, California, or any other location we agree to. During the arbitration, the amount of any settlement offer made by Product School or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Product School is entitled.
Arbitration fees and incentives. The AAA rules will govern the payment of all arbitration fees. Product School will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.
Exceptions to agreement to arbitrate. Either you or Product School may assert claims, if they qualify, in small claims court in San Francisco County, California, or any United States county where you live or work. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the products or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above. If the agreement to arbitrate is found not to apply to you or your claim, you agree to the exclusive jurisdiction of the state and federal courts in San Francisco County, California, to resolve your claim.
NO CLASS ACTIONS. You may only resolve disputes with us individually. That is, you may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed.
Severability. If the “NO CLASS ACTIONS” paragraph is held unenforceable, then the entirety of this “Mandatory Arbitration Provisions” section will be deemed void. If you are found to have a non-waivable right to bring a specific claim or request a specific form of relief that an arbitrator lacks the authority to redress or award under this “Mandatory Arbitration Provisions” section, including public injunctive relief, then only that particular claim or request may be brought in court, and you and we agree that litigation of this claim or request will be stayed pending the resolution of any other claims or requests for relief in arbitration.
