Clémence is an experienced Product Manager and team leader specializing in delivering successful products in an intercultural environment. Passionate about creating experiences customers love, she is currently holding the position of Director of Product and Design. During her extensive tenure at eBay, she has been progressively attaining higher managerial positions, from a Customer Support Representative to ultimately serving as a Director of Product and Design. As a Senior Product Manager, she was responsible for relevant customer-oriented projects as Online Self-Service pages management, and all User Experience initiatives. Under her leadership, global cross-functional teams successfully managed to deliver significant benefits to the business and led the development of the product strategy for online customer service. Her ability to think from a customer's point of view and continuously test, learn, and iterate on product solutions she owns drive results in world-class capabilities that delight eBay's 180+ million members around the world. Apart from her extensive experience in Product Management, she also leads the eBay Women in Technology Shadow Program, eBay Green Team co-chair, Company Innovation and Toastmasters officer.