Product School
Heather Chen


Heather Chen

Director of Product, JLL

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Heather is a Data Scientist/Product Manager working on Google Cloud Talent Solutions, with a mission to revolutionize recruiting using AI/ML. She’s proficient/interested in data mining, machine learning, product management, artificial intelligence, natural language processing, search and relevance algorithms, etc. Currently, Heather is Director of Product Management at JLL. Prior to her current position, she worked at Google in various different roles. Starting out as a Data Scientist I, she built Google Cloud Jobs, then, as Data Scientist II, Heather developed machine learning (ML) models utilizing deep learning and natural language processing to structurize job postings, built ontologies (for occupations, industry, etc.) and framework to map job titles and queries onto, which enabled title understanding, standardization, and substantial-quality improvement for search and recommendation. Lastly, she was a Senior Data Scientist/Product Manager, where she worked on Cloud Talent Solution, developed core search and classification algorithms to power Google for Jobs, managed the entire product lifecycle from strategic planning to product launch for Profile Search, and spearheaded product conceptualization, development, client partnership, and delivery. Heather’s educational background includes a Bachelor of Science in Electrical and Electronics Engineering from National Taiwan University and a Master of Science in Electrical and Electronics Engineering from Stanford University. 

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