Product School
Ioannis Papikas


Ioannis Papikas

Senior Product Manager, e-satisfaction SA

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Ioannis Papikas is a Senior Product Manager at e-satisfaction in Athens, working on Customer Satisfaction and Personalised Marketing Automations. Born in Thessaloniki, Greece, he received his MSc in Computer Science in 2010. In the early years, during and after the university, he was working as a developer in personal projects and companies, mostly in web development, exploring new technologies and ways to make things better for developers. Digging the startup scene in Greece in 2015 was the sparkle which led him to start his own first startup. It became official when he joined Entrepreneur First program in London at the end of 2015, disrupting the market by combining memberships, payments, and login in a single out-of-the-box solution.

A few months later a failed startup, lessons learned, and tons of accumulated knowledge absorbed is a new reality! 2016 and a new adventure begins, as a Senior Web Developer in Düsseldorf, Germany. Ioannis joined an exciting and growing startup in the area of logistics and smart tracking, working with both web services and IoT devices. This is the season during which he started exploring Agile as well, getting certified as Scrum Master and Product Owner one year later. With extra Technical and Scrum knowledge, having worked with multiple Products in the UK, Germany, and Greece ignited the interest for more Product-oriented research and experimentation, combining Agile and Scrum as the process of building better products that people need.

Since 2017, he is working as a Senior Product Manager at e-satisfaction in Athens, building a Personalised Marketing Automation engine based on Customer Experience. He is currently responsible for the development and growth of the Product to meet the fast-expanding market opportunities locally and globally. He is still a developer at heart who contributes to open-source projects every now and then.

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