Jared Long is a Product Manager at Salesforce working in Service Cloud. He focuses on bringing messaging capabilities to companies by introducing "conversations as a platform" across Salesforce and is currently launching a new product called Business Messenger aimed at enabling sales and service employees to engage with their clients via messaging apps. Before that, Jared managed mobile messaging at HeyWire, which was acquired by Salesforce in September 2016. Jared studied marketing at Boston College and received his MBA at Boston University in marketing and entrepreneurship.