Richard is a Co-founder and the CEO of UserVoice, where he focuses on making sexy products for un-sexy markets like customer service. Prior to UserVoice, Richard was the lead designer on Kiko.com, a Y-Combinator-funded Calendaring product that drew praise for its clean design, which was sold on eBay for $258K. After Kiko, Richard founded SlimTimer, simple time tracking for freelancers, where he experimented with name-your-own-price Freemium models. Additionally, he designed, developed, deployed, and marketed one of the top web 2.0-time tracking tools. Richard’s first venture was being the Founder of Collective Core, where he developed a schedule-based video delivery system marketed to healthcare facilities for the creation of in-house patient education television channels; as well as, desktop management console, control server, video servers, and RPC interfaces between components. He then went on to to become an Application Developer at NetCentrics, leading a small development team on MeetingStudio, and creating an intuitive web interface for managing meeting information and also created Web services that enabled integration with Microsoft Outlook via a custom plug-in. The common thread throughout all these ventures is Richard’s passion for building wonderfully simple productivity tools with delightful user experiences. He’s proud to say that his works give people more time to waste rather than waste more of their time. Richard’s expertise lies in UI design & UX but in a past life, he graduated with a Bachelor’s in Computer Science from North Carolina State University.