Shannon is a Product Leader who works tirelessly to make complicated products usable and human-friendly so that technology can really work for people. Currently, she's working on product at Airtable. Before this, she spent almost six years at Zendesk. She started with the company as a Customer Advocate, helping customers as they implemented the product into their lives.

She later moved into the role of Technical Support Engineer, where she continued to build strong relationships with her customers. It was after this that she moved into the product side of the business, she began as an Associate Product Manager and worked her way up to her final role in the company as Senior PM. Shannon earned her Bachelor's degree at the University of Southern California