Sophie is currently a Strategic Customer Success Manager at Heap. Prior to her current role, She worked at Drift as an Enterprise Customer Success Manager and before that, she spent two years at LinkedIn where she managed LinkedIn Learning Solutions. Sophie is an experienced Customer Success Manager and is skilled in Account Management, Sales, Customer Relationship Management (CRM), Negotiation, Marketing, and Analytics. She has demonstrated a history of working in the tech industry with experiences at Fortune 50 companies (Amazon, LinkedIn, and GE) as well as high growth startups (Heap, Drift, Outreach).