Vivek is a Product Leader with over 8 years of experience leading engineering teams and collaborating across business functions to develop and ship Products to millions of customers. He has hands-on experience with user research, UX design, Product specifications & roadmap artifacts, agile/scrum management, analytics, forecasting, and GTM strategy. Currently, Vivek is a Senior Product Manager at Amazon, Product Owner for Customer Service on Alexa; you can get details about your package, cancel orders, modify subscriptions and even talk to a customer service associate directly from the device to resolve complex issues. Prior to his current role, he developed the vision and managed the technical roadmap of CS Recommendations engine, the technology that is surfacing troubleshoot recommendations to technical support associates who handle millions of customer contacts every day in 45 support centers around the globe. Though, Vivek began as a Product Manager of Business Intelligence where he developed a comprehensive suite of reporting artifacts for leadership and field teams, partnered with country & category leaders in drafting the product roadmap, and worked with engineering to develop required data pipelines and web interfaces. He supported the launch of Fashion Fix for Amazon UK customers, a dedicated storefront for fashion-conscious millennials to engage in an infinite scroll of on-trend selection.