Abinash Tripathy is the Founder and CEO of Helpshift. Helpshift bridges the disconnect between conventional customer service channels—like email and phone — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered conversational platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. The company is installed on over two billion devices worldwide and serves millions of active consumers monthly. Prior to his current role at Helpshift, he was an Advisor at Hubilo Virtual and Postman. Abinash was a Managing Director of Zimra APAC at Yahoo and a Product Manager at Oracle. Due to his entrepreneurial mindset, Abinash was also the Founder of Infinitely Beta, a new age technology company that intended to build world-class, disruptive products.
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