Ken is committed to creating an amazing customer experience by building inspired teams. He is the current CEO of Heap, where they are improving on digital analytics to pull valuable insights from customer behavioral data. He was previously their President and COO.
Further back, Ken worked as CEO of Symphony Commerce before they were acquired by Quantum Retail. During his time in this senior role, he increased PP margin improvement by 75% and improved eNPS and cNPS. He also has experience as CCO and VP of Worldwide Product at Medallia Inc. While leading a global team of over 300, he helped their revenue grow from $40M to $225M in just over three and a half years.
Ken's incredible work ethic is contagious and he is constantly challenging his team to work better than ever before. He knows that the key to moving up and getting better is to learn from past mistakes and challenges while celebrating every accomplishment. He has a special talent when it comes to identifying key strategic insights, understanding their impact, and transforming them into results. His positive energy truly makes him an inspirational leader.