Michael Oualid is Director of Product Management at American Express. In his career, he's been successfully driving initiatives aligned with organizations’ goals generating cost savings and improved customer satisfaction. He is a strong people leader and manages cross-functional teams. He has broad experience in product management, consulting, and project management.
Michael is also an expert in Customer Relationship Management, Customer Service, and Operations with experience in diverse industries. His experience is in Sales Operations and Sales Effectiveness, Marketing Automation, Analytics tools, Content Management. Michael is known for high-quality deliverables that meet/exceed timeline and budgetary targets. He is passionate about learning and in 2021 created his blog/website called thinkersquid.com