Future of Last-Mile Delivery: Self-Driving Cars, Virtual Kitchens, AI | Jess Hall, CPO at JustEatTakeaway

Join us for an insightful episode of #TheProductPodcast with Jessica Hall, Chief Product Officer at Just Eat Takeaway. Jessica shares her journey in the food delivery industry, detailing her role in transforming Just Eat Takeaway into a global leader that serves over 81 million customers across 19 countries. She discusses the complexities of re-platforming a product, integrating diverse team cultures after multiple acquisitions, and simplifying the user experience of a multi-feature platform.

In this episode, Jessica dives into her strategic framework for product expansion, focusing on how she prioritizes new markets, users, and use cases. She also addresses the future of food delivery, highlighting trends such as AI, self-driving cars, and virtual kitchens. Jessica emphasizes the importance of maintaining a customer-centric approach while navigating the challenges of a rapidly evolving industry.

✨ What you'll learn:
- Jessica’s journey to becoming CPO at Just Eat Takeaway and her vision for the company.
- The challenges and strategies involved in re-platforming a complex product ecosystem.
- How to effectively integrate team cultures after mergers and acquisitions.
- The role of AI and automation in simplifying processes and enhancing operational efficiency.

Key Takeaways👇:
Customer-Centric Innovation: Jessica highlights that understanding customer needs is vital for driving successful product development. Just Eat Takeaway's expansion into non-food items reflects their commitment to convenience.
Culture Integration Post-Acquisition: She shares insights on creating a unified culture within a diverse workforce, emphasizing that engagement and communication are crucial for overcoming challenges.
Simplicity Before Automation: Jessica advocates for simplifying processes before automating them, ensuring that businesses can operate more efficiently and effectively while reducing costs.

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Credits:
Host: Carlos Gonzalez de Villaumbrosia
Guest: Jessica Hall

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