Heather is a Senior Staff Product Manager currently working at Drift. Prior to this, she was a Principal PM at Nuance Communications, a conversational AI innovations company. Heather was a Product Strategist at Bringspring Science & Technology Co, an IT services company. She was responsible for an innovative product in Clinical Decision Support System, building a relationship with the Massachusetts General Hospital Lab of Computer Science co-develop clinical decision support systems products for the China market. She also was a Product Innovation Manager for the Peking Union Medical Pharmaceutical General Corporation, where she worked with the North American region and defined market strategy and business model by researching the differences of cancer treatment and patient experience between the U.S. and China.