Ian Kaczer

Ian Kaczer is a Product Leader with extensive experience building and scaling enterprise platforms, AI-powered products, and customer-focused digital experiences. Currently a Principal Product Manager at Meta, he leads product strategy across a portfolio of enterprise platforms, overseeing new product development, large-scale platform improvements, and AI-native innovation. His work includes building a device health platform supporting more than 31,000 devices, improving customer satisfaction and retention, and leading the AI-native transformation of a core enterprise platform. Ian also manages and mentors product managers, bringing a strong focus on measurable outcomes, cross-functional collaboration, and building products that solve meaningful customer problems.

Prior to Meta, Ian held product management roles at American Express, where he led digital experiences serving more than 9 million monthly users, improved customer engagement, and delivered millions in cost savings through product innovation. Earlier in his career, he helped scale Gett's US operations, driving significant growth in rides and driver engagement, and co-founded Your NYC Concierge, a consumer startup focused on local experiences. He began his career in advertising and marketing, developing a strong foundation in customer insights, creativity, and storytelling. Across his career, Ian has combined strategic thinking, technical innovation, and a passion for understanding users to build products that deliver lasting customer and business value.