Jeffrey Smith

Jeff Smith is a product executive with over 15 years of experience who serves as the Chief Product Officer at Zoom. In this role, he leads the strategy, development, and execution of the company's global workplace communications platform, serving hundreds of millions of daily active users. Jeff oversees a multidisciplinary product organization focused on intelligent hybrid collaboration, and his leadership has been central to Zoom's rapid evolution from a video conferencing tool into a comprehensive, AI-first ecosystem where digital productivity, enterprise chat, and physical workspaces intersect.

At Zoom, Jeff drives the launch of highly automated, agentic AI tools designed to help teams achieve measurable business outcomes and work bandwidth expansion. He recently spearheaded the rollout of Custom AI Companion, an automated solution leveraging generative AI to execute multi-step actions, capture meeting summaries, and orchestrate cross-platform tasks. With a deep commitment to turning user engagement into tangible action, Jeff specializes in aligning cross-functional teams to build advanced, intelligent workplace technologies—such as AI-driven Zoom Spaces—that empower global organizations to connect authentically and maximize their daily productivity.