Manager, PX Customer Success, Gainsight
With over a decade of expertise spanning customer success, sales, and leadership, Kat Kenny is dedicated to driving customer success and product-led growth for SaaS companies. Currently, as the Manager of PX Customer Success at Gainsight, a pioneer in customer success software and services, Kat leads a team of professionals in delivering data-driven consultations and solutions to platform hosts. Her role focuses on optimizing the adoption and retention of Gainsight's PX product, which empowers customers to create personalized and engaging product experiences. She is a passionate networker, eager to share market insights and industry trends with like-minded professionals.
In her previous role as Manager of Partner Success North America at Expedia Group's Vrbo, Kat displayed strong leadership by guiding a team of Account Managers and Senior Account Managers. She was instrumental in enhancing partner relationships to maximize profitability and growth, emphasizing high-quality, data-driven consultations to boost the adoption of key business strategies. Kat's proactive approach included recruiting and developing high-potential talent, creating innovative programs, and collaborating with cross-functional teams to drive success. Her contributions were highly regarded, and she maintained a commitment to continuous improvement, sharing her knowledge to elevate client relationships and enhance the customer experience.
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