Pankaj leads several initiatives at Uber targeted at improving customer experiences across all Uber products. Previously, Pankaj led Growth at Bill.com, development of B2B payment network, native mobile apps, and Bill.com's core bill pay and invoicing product offered across multiple channels. He has 10+ years of Software Development and Product Management experience and has managed several products at Microsoft, 7, and Bill.com from concept to launch. Pankaj holds 9 patents and has been consistently recognized with multiple awards for his leadership skills and excellent track record of delivering strong results. He started out his career working at Microsoft as a Software Development Engineer, where he contributed to revamping security features in SQL Server as part of a 2 Billion USD trustworthy computing initiative in Microsoft. Pankaj was then promoted to Senior Software Development Engineer, designing and building industry-leading Information Protection and Rights Management technologies for Windows Platforms, and leading an 8 person team responsible for designing and building industry-leading rights management services (RMS) technology used by enterprises to secure confidential email and documents. The last role he had at Microsoft was Senior Program Manager, managing a 12 person team building a cloud-based interactive voice response (IVR) platform used by several Fortune 500 clients to reduce customer care costs and improve customer experience. Pankaj holds a Masters in Computer Science from the University of Illinois and an MBA from the University of California, Berkeley.
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