Pankaj is an Innovative Product Leader currently working at PayPal on the Customer Service Platforms. He has over 14 years of experience with business consulting and product. His core expertise includes ideation & design around newer tech waves (Blockchain, Robotics, and NLP), BPM automation landscape, building roadmap for BPM implementation.
He has extensive experience with Mapping E2E Customer Experiences, business Architecture & Capabilities, business Requirements, data analysis, stakeholder relationships, and CRM implementation. His career started as a consultant for Tech Mahindra, an Information Technology & Services company in India. After that, he worked as a consultant for Cognizant, a Fortune 500 company of information technology.