Randy is an Internal Product Management Consultant specializing in CRM with over 17 years of senior-level Product Management and Product Marketing experience building enterprise systems: systems for sales, marketing, customer support, recruiting, and productivity products. Currently, he’s Principal PM / Product Owner of Trapeze Consulting Group - Internal Product Management and CRM Consulting. After 15 years of building Products for the Enterprise, Randy decided to go at it on his own and assist others with interview coaching as well as helping companies with consultative Product Management work and focuses on internal systems for CRM (Sales, Marketing, Customer Support), Recruiting and Customer Success. Randy began his career at Intel Corporation as an Internet Product Marketing Manager, being responsible for day-to-day consumer Pentium III product content on intel.com and conducted numerous research studies to determine effectiveness of the site on changing consumer behavior and purchase intention. He then moved to Senior Director at Salesforce, where he managed and lead a team of CRM solution architects, including Product Managers responsible for internal CRM short and long term strategy at Salesforce. Following working at Salesforce, Randy became a Product Manager at Facebook and created a new team within Facebook which focused on optimizing how Facebook uses its own Workplace product to improve employee productivity and efficiency both at the company and externally for Workplace customers. Randy’s educational background includes a Bachelor of Science in Business from Skidmore College and a Master of Business Administration from the University of Maryland.
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