Susanne Jones

Susanne Jones is a Senior Partner and Customer Transformation Leader at IBM, bringing over two decades of experience in digital strategy, customer engagement, and integrated marketing. At IBM iX, she leads global transformation initiatives, driving innovative digital solutions for elite accounts. Previously, she held executive leadership roles at Isobar and Critical Mass, spearheading digital growth and client success across global markets. A Chartered Management Consultant (ChMC) and MCMI, Susanne holds a BSc from McGill University and has completed senior management programs at Babson College.