How Salesforce’s GM of Trailhead Is Building the Step-by-Step Playbook for AI Transformation | Meredith Brown | E275
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In this episode, Carlos Gonzalez de Villaumbrosia interviews Meredith Brown, SVP and GM of Trailhead at Salesforce, the #1 AI CRM trusted by over 150,000 companies worldwide. A product leader at heart, Meredith now leads Salesforce’s internal learning platform and global Trailblazer community—home to nearly 10 million learners.
With AI transforming the way teams work, Meredith is building what Salesforce calls the agentic enterprise: a future of work where humans and agents collaborate through trusted, conversational workflows. From the viral Agent Blazer certification series to agent-powered coaching tools and real-time adoption dashboards, her team is redefining how companies skill up their workforce at scale.
In this episode, Meredith shares how she approaches community as a product, why upskilling isn’t just about AI literacy but also emotional intelligence and creative problem-solving, and how Salesforce tracks AI tool usage to connect training directly to business outcomes.
What you’ll learn:
- How Salesforce is building the AI-native workforce through Trailhead and the Agent Blazer journey.
- Why enterprise AI adoption fails—and what Meredith’s team is doing differently to drive usage and ROI.
- The 10 core skills every professional needs to thrive in an agentic enterprise.
- How Salesforce is operationalizing AI transformation through internal dashboards, team incentives, and a strong product mindset.
Key Takeaways 👇
- Community as Product: Meredith treats Salesforce’s global learning platform like a product—iterating, measuring, and shipping new features based on user outcomes.
- From Pilots to Performance: Why AI adoption is failing at most companies, and how Salesforce ties learning data to customer success and retention.
- Scaling Human + Agent Collaboration: How Slack-native learning agents, hands-on demos, and role-based segmentation are making enterprise training more personalized and impactful.
Credits:
Guest: Meredith Brown
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