Product School

Customer Acquisition Strategy: 11 Tactics for 2025

Carlos headshot

Carlos Gonzalez de Villaumbrosia

Founder & CEO at Product School

May 19, 2025 - 26 min read

Updated: May 19, 2025- 26 min read

Customer acquisition is one of the most important — and expensive — parts of growing a product.

If you’re in SaaS, for example, the numbers prove it: the average cost to acquire a new customer is generally higher than the cost to retain. That’s a serious investment. It’s especially challenging when you're working with tight budgets and an ambitious Product-led Growth Strategy.

For product teams, that means acquisition can’t be left to aimless efforts. It has to be strategic. 

In this guide, we’ll walk through proven customer acquisition strategies, how to choose the right one for your product, the channels worth investing in, and the metrics that will actually help you improve over time.

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What Is Customer Acquisition Strategy?

A customer acquisition strategy is a structured approach to finding, attracting, and converting new users into active customers of your product. It's how you plan and execute the process of growing your user base in a repeatable and cost-effective way.

It covers everything from where you promote to how you position your product, who you target, and what success looks like along the way.

Here’s a simple example to make this more tangible.

Let’s say you’re part of a team building a new project management app designed for freelancers. Your product is solid, and you’re confident it solves a real problem. But it won’t grow on its own. You need to acquire new customers.

You start by identifying where freelancers already hang out — maybe niche subreddits, YouTube channels that cover freelancing tools, or coworking spaces. Then, you develop a few campaigns: a YouTube sponsorship, a referral program, and some SEO-driven blog content. You track how many signups come from each channel, how much they cost you, and which users stick around past the first few sessions, etc.

This mix of outreach, channel selection, experimentation, measurement, and more, is your customer acquisition strategy.

New customer acquisition typically includes:

  • A clear understanding of your target audience

  • Selected acquisition channels (such as paid ads, organic search, or partnerships)

  • Brand messaging and product positioning tailored to each channel

  • A plan for optimizing conversion rates and reducing acquisition costs

  • Key metrics or Product Adoption metrics to evaluate performance (e.g., CAC, conversion rate, time to value)

The strategy you choose and how you execute it can make or break your product’s early growth. It helps ensure you’re not just getting users, but getting the right users in a way that makes sense for your team’s goals and resources.

Customer Acquisition Metrics and KPIs

Tracking the right metrics is critical to understanding whether your acquisition efforts are actually working. The goal isn’t to monitor everything. It’s to measure what matters most: how efficiently and effectively you’re turning strangers into active users or customers.

Here are the key customer acquisition KPIs product and growth teams should keep an eye on:

  • Customer Acquisition Cost (CAC)
    The total cost of acquiring a customer, including ad spend, salaries, tools, and production.
    Formula: Total Acquisition Spend ÷ Number of New Customers

  • Conversion Rate
    The percentage of users who take a desired action, such as signing up for a trial or completing onboarding, after visiting your site or landing page. This helps evaluate the performance of individual channels.

  • Time to First Value (TTFV)
    How long does it take a new user to experience a core benefit of your product? Shorter TTFV usually leads to higher activation and lower churn.

  • Activation Rate
    The percentage of new users who complete a predefined set of onboarding steps or hit a key milestone. This is often a stronger indicator of long-term success than signups alone.

  • CAC Payback Period
    How long does it take to earn back what you spent to acquire a customer?
    Formula: CAC ÷ Monthly Gross Margin Per Customer

  • Marketing Qualified Leads (MQLs) and Product Qualified Leads (PQLs)
    MQLs are leads that fit your ICP and show interest via marketing engagement. PQLs are users who hit specific in-product behaviors that indicate a strong intent to upgrade or convert.

  • Channel-Specific CAC and ROI
    Track CAC by source — paid vs. organic, referral vs. direct — to understand which channels scale profitably.

Pro tip: Metrics alone don’t tell the whole story. The best product teams pair quantitative metrics with qualitative insights (e.g., user interviews or feedback loops) to understand why acquisition is working or not.

By aligning your team on these KPIs and revisiting them regularly, you’ll avoid vanity metrics and focus on building an acquisition system that grows alongside your product.

11 Innovative Customer Acquisition Strategies for 2025

Most customer acquisition advice online recycles the same old playbook. Paid ads. Tik-tok. Maybe a referral program to get spicy. But the reality is — buyers in 2025 behave differently. Product teams need to think innovatively and meet their customers where they actually are.

This list pulls together proven tactics that are still going strong, strategies that quietly gained momentum, and AI-powered ideas that are already delivering results for teams willing to build and experiment.

Some of these customer acquisition strategy examples are refreshingly simple. Other strategies to acquire new customers require cross-team collaboration. But all of them reflect how smart teams are thinking about acquisition in 2025.

1. SEO and content marketing

For many products, especially those solving specific problems, organic search is still one of the most scalable and cost-efficient ways to drive customer acquisition. 

In 2025, traditional keyword blogs aren’t enough. Buyers are smarter, competition is tougher, and search intent has become more nuanced. What matters now is how well your content aligns with product value.

The key is product-led SEO.

This means creating content not just to rank, but to pull readers naturally toward your product. Smart teams are focusing on:

What tools and platforms help?

Example:

Imagine you're working on a time tracking app for remote teams. Instead of targeting the broad keyword “time tracking app,” you identify a more specific search: “how to track billable hours as a freelancer.” 

You publish a guide with step-by-step instructions using your product. The article ranks because the competition is not as fierce, gets shared in a few Reddit threads, and over time becomes a steady driver of trial signups — especially from freelancers who are already looking for solutions.

From there, a clear CTA leads readers into your product with a “Start tracking now” button, and onboarding is built to show them how quickly they can get value.

What makes this successful today:

Search engines have become better at understanding depth and relevance, not just keywords. And buyers are more likely to convert when the content shows them how to solve a problem, rather than just telling them what’s possible. 

Done right, SEO and content marketing turn into a silent engine that drives signups long after you hit publish.

2. Influencer partnerships with micro-creators

The influencer space has matured and so have buyers. Flashy endorsements from mega-influencers don’t move the needle the way they used to, especially for products that require thought and trust before adoption. 

What’s working now is partnering with micro-creators — those with small but deeply engaged followings in your niche.

These creators often have under 50k followers, but their audiences actually listen, comment, and take action. They're trusted sources within tight communities — whether that's a YouTube channel about productivity workflows, a TikTok account focused on finance tools, or a newsletter followed by startup founders.

Why this works for product teams:

  • Micro-creators offer access to targeted audiences that closely match your product persona

  • They’re cost-effective compared to large influencers or paid ads

  • Their content often stays visible longer, especially on platforms like YouTube or newsletters

  • You can collaborate on content formats that actually show the product in use — walkthroughs, reviews, or story-based usage

What platforms and tools help:

Example:

Say you’re launching a lightweight CRM for solopreneurs. Instead of running broad ads, you partner with a YouTuber who makes videos about the tools. You sponsor a video where they walk through how they use your CRM to track client projects and invoices. 

The video gets 12k views — not viral by any means — but drives over 500 visits and dozens of trial signups in the first week. These are qualified users who stick.

What makes this successful today:

Micro-creators deliver high-trust, low-noise exposure at a fraction of the cost of larger campaigns. Plus, you're not just buying reach—you’re buying context. When the context fits your product strategy, that’s when customer acquisition gets real traction.

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3. Referral and incentive programs

Word of mouth has always been powerful. It’s the structured, product-embedded referral programs that drive repeatable customer acquisition. The difference now is how these programs are being designed: they’re simple, transparent, and built directly into the customer journey.

Referral programs work especially well for products that deliver clear value early. If your user sees results within the first few days or weeks, they’re much more likely to recommend it (if there’s an easy way to do so).

The strategy in action:

Instead of sending out generic referral links via email, teams are embedding referral nudges into onboarding flows, usage milestones, and dashboards. When the moment of delight hits—such as finishing a project, achieving a product goal, or receiving a report — users get a contextual prompt: “Share this with a friend and earn a free month.”

Some companies even tie referrals into feature unlocks or status upgrades, especially in freemium models.

Tools and platforms to help:

Example:

A team building a budgeting app notices that users who create their first three budgets are far more likely to stick. So they trigger a referral prompt right after that milestone. They offer both the referrer and referee one free month of premium features. 

Since it's tied to a moment of success, users feel confident recommending it. The result? A steady stream of new signups, often with a lower acquisition cost than paid ads.

What makes this successful today: 

People trust recommendations from peers more than any ad or landing page. What’s changed is the delivery. 

Referral programs are now baked into product experiences, not just bolted onto marketing emails. They’re smarter, more contextual, and feel like a natural next step rather than a marketing ask — which makes all the difference when acquiring high-quality users.

4. Product-led acquisition (PLA)

Product-led acquisition is all about using the product itself as the engine for Product-led Growth. Instead of relying solely on outbound campaigns or gated demos, this strategy puts the product in users’ hands early — then makes it easy (and rewarding) for those users to bring others in.

This approach works best when your product delivers value fast, solves a clear problem, and has built-in opportunities for organic exposure—whether through collaboration, sharing, or customization. This is why it proved to be a perfect model for growth for Hubspot. Atlassian also does it very effectively:

What does product-led acquisition look like?

It could be:

  • A freemium model where users get hooked on the core features and invite teammates to unlock more

  • Templates or documents created in your tool that are publicly shareable (think Notion, Figma, Canva)

  • A “made with [Your Product]” watermark on exported content or shared deliverables

  • Collaborative workflows that pull in others (like Loom videos shared with a team, or design files reviewed together)

Tools and infrastructure that support PLA:

Example:

Let’s say you're working on a proposal builder for consultants. You offer a free plan where users can create and share polished proposals with clients. 

Every proposal carries your subtle branding and a “powered by” badge. Clients receiving the proposals click to see how it was made, thus driving curiosity and new user signups. You also let users unlock additional proposal templates by inviting a peer. 

Over time, the sharing loop becomes one of your strongest acquisition drivers.

What makes this successful today:

Buyers want to try before they talk to anyone. They're weary of sign-up walls and sales calls. PLA aligns with how people now evaluate software—on their own terms, in their own workflows. It also scales efficiently: every active user becomes a potential promoter. And when the product is genuinely useful, that loop keeps spinning.

5. Building a custom AI agent trained on your data

One of the most creative customer acquisition strategies emerging in 2025 is building your own AI agent — one that’s trained on your product’s content, knowledge base, or niche expertise.

Instead of pushing traditional ads or hoping someone finds your blog, you create an interactive experience where users ask questions, get personalized answers, and discover your product organically as the source of insight. It’s like SEO, but interactive — and potentially deeply tied to your product vision.

How does it work?

You feed your internal data. Think blog posts, product documentation, support tickets, FAQs — into a custom GPT-based agent. Then you embed that agent on your site, integrate it with chat tools, or even publish it on third-party AI marketplaces like Poe or as a ChatGPT plugin.

When users ask questions related to your domain, your AI agent answers with authority. Ultimately, it links back to your product when it’s relevant. This could be a part of your AI product strategy.

Platforms and tools that support this strategy:

Example:

Imagine you’re building a legal automation tool for startups. You create an AI agent trained on startup legal questions — everything from early-stage funding to contract basics. 

Founders start chatting with the agent to get free answers. For complex topics, it responds to soft prompts, such as: “Can you generate a contract for [Client Specification].” 

What makes this successful today:

Search is shifting. More users start with AI, not Google. They expect tailored answers fast. 

By offering a helpful AI that actually solves problems and subtly recommends your product, you're building a trust-first, zero-pressure acquisition funnel — one that’s automated, scalable, and very personal.

Product Marketing Funnel

6. Embed your product into existing AI workflows

As AI tools become the first stop for problem-solving in 2025, smart product teams are finding ways to meet users inside those AI business use cases

This strategy focuses on integrating your product into workflows already happening inside tools like ChatGPT, Notion AI, or other AI copilots — so users discover and use your product without ever leaving the interface they’re already in.

Instead of chasing clicks, you're becoming part of the solution users already trust.

What does this look like in practice?

  • Creating a ChatGPT plugin that lets users interact with your product’s data or features via natural language

  • Embedding your tool into Notion AI, Zapier AI, or Slack GPT, depending on where your users spend time

  • Publishing your product’s core functionality as an API endpoint that AI agents or assistants can call on-demand

  • Making AI templates or prompts that rely on your product and sharing them on marketplaces (e.g., PromptBase)

Tools and platforms to make this happen:

Example:

You’re building a market research platform. Instead of only offering a dashboard, you create a ChatGPT plugin that lets users ask things like, “What’s the latest trend in Gen Z beauty products?” 

Your plugin pulls from your real-time data and gives a solid answer — while gently offering deeper insights or a full report if the user signs up. Aside from answering questions, you're showing exactly how your product helps if they were to use it.

What makes this successful today:

You can look at the AI not only as a tool, but an infrastructure. Users increasingly expect software to show up where they work, research, and write. 

Embedding your product into these workflows creates a seamless acquisition path that feels less like a marketing campaign and more like solving a problem together. When done right, it’s high-leverage, low-friction, and ahead of the curve.

7. Product integrations with growth flywheels

Some of the best acquisition channels are just functional. 

In 2025, one of the smartest moves a product team can make is integrating with adjacent tools your users already rely on. These integrations do more than just expand product utility. They get you listed in ecosystems where users actively look for solutions like yours.

Think of it as piggybacking on someone else’s distribution, but in a way that adds value to both sides.

What this strategy involves:

You identify tools that your ideal users are already using —  Slack, Notion, Zapier, or other Proddy-awarded tool. Then, you build an integration that genuinely improves the user’s workflow. Once the integration is live, you:

  • Get listed in their public app marketplace

  • Announce it with co-marketing or shared product launch strategy

  • Trigger organic discovery as users explore new apps to plug into their stack

Platforms that offer high-value integration ecosystems:

Example:

You’re building a reporting tool that helps agencies visualize key metrics for clients. Instead of trying to convince users to switch platforms, you build an integration with Slack that sends automated weekly reports to client channels.

 You get listed in Slack’s App Directory. Agencies looking to streamline reporting start installing your tool — without ever visiting your website first.

What makes this successful today:

Tool stacks are growing more connected, and users don’t want siloed products anymore. By meeting them inside the systems they already use, and improving those systems, you lower the barrier to entry. 

Plus, marketplaces and integration directories offer something most channels can’t: high-intent traffic from users actively searching for functionality.

8. Community-driven launches on platforms like Discord and Reddit

In 2025, some of the most successful product launches don’t happen on Product Hunt or through a massive ad budget — they happen quietly in the right community. 

Platforms like Discord and Reddit have become go-to hubs for niche audiences with shared problems, workflows, and language. For product teams, these spaces offer an opportunity to connect with users before they even know they’re looking for a tool.

But it’s not about dropping a link and leaving. This strategy is all about participation, trust, and timing.

What this strategy looks like:

You join relevant communities where your target audience hangs out — maybe it’s a Subreddit or Github for indie hackers, a Discord for marketers, or a private Slack for designers. 

You get to know the space. You answer questions. You share learnings. And then, when the moment is right — say, after helping people with a recurring issue — you build and introduce your product as a solution.

If your product fits, the response isn’t silence. 

Where to look for high-value communities:

  • Reddit: r/SaaS, r/Productivity, r/Freelance, r/DataIsBeautiful (depending on your niche)

  • Discord: Indie Hackers, Early Adopter communities, design/dev-focused servers

  • Slack: Invite-only workspaces like Superpath, RevGenius, or niche industry groups

  • Facebook Groups or Telegram: Still active in some verticals, like eCommerce or crypto

Tools that help with this approach:

Example:

You’re launching a browser extension that improves Gmail productivity. You’ve been active in a productivity-focused Discord for a few months, sharing small hacks and keyboard shortcuts. 

One day, someone posts: “Does anyone know a tool that can auto-prioritize my inbox?” You reply with a thoughtful answer and mention your extension. Within a few hours, you’ve got a thread going, DMs rolling in, and your first 50 users — all without running a single ad.

What makes this successful today:

People trust communities more than companies. When done right, this strategy doesn’t feel like you’re even trying. It lets you validate, promote, and scale your product within real user conversations. 

When your product solves a pain point that’s already being discussed, you don’t need to manufacture interest. It’s already there — you just have to show up.

9. Underappreciated social networks (like Pinterest, Quora, and Lemon8)

Not all customer acquisition has to happen on crowded platforms like TikTok, Instagram, or LinkedIn. These days some of the highest-converting traffic is coming from less obvious social networks — places like Pinterest, Quora, and even TikTok-alternative Lemon8. 

These platforms often have less competition, but massive audiences with real buying intent. The key? Focus on platforms where users are searching with a purpose and where it’s not as tough to get attention.

Why these platforms work:

  • Pinterest users are planners—they search for workouts, templates, productivity tools, and business ideas. It’s a visual search engine where posts have a long shelf life and users are ready to take action.

  • Quora is still one of the best platforms for long-tail discovery, especially if your product solves niche, complex problems.

  • Lemon8, ByteDance’s lifestyle-focused platform, is emerging as a TikTok-meets-Pinterest hub — great for visually showcasing products and getting ahead of the curve.

Helpful tools to get started:

  • Tailwind: Helps schedule, optimize, and analyze Pinterest content

  • Quora Ads: Lets you target by question topic, keyword, or user behavior

  • Canva: Great for creating high-conversion pins or visual explainers quickly

  • Lemon8 Creator Studio: ByteDance’s official hub for building your presence and tracking content performance

Example:

You’ve launched a new visual goal-tracking app. Instead of paying ads on Instagram, you design a series of Pinterest graphics that show how to use your app to build habits, manage routines, and track goals. 

You publish boards like “2025 Daily Routine Ideas” and “Goal Tracker Templates,” linking each pin back to your product’s free plan. These pins rank for months, drive consistent clicks, and convert especially well with millennials and Gen Z — your target demographic.

What makes this successful today:

These “under the radar” platforms have matured, and so have their audiences. Users are engaged, the ad competition is lower, and the opportunity to own niche keywords and visual content is still wide open. 

For product teams willing to experiment beyond the obvious, the return can be surprisingly strong.

10. B2B creator marketing on LinkedIn and Substack

The B2B space is currently being reshaped by independent creators—people with newsletters, LinkedIn audiences, or personal blogs who’ve earned trust by consistently sharing insights, not selling. Partnering with these creators is becoming a go-to acquisition strategy for product teams targeting professionals, decision-makers, or operators.

Unlike traditional influencer marketing, this strategy is about contextual influence — getting your product in front of people who are already primed to care.

What this strategy looks like:

You identify creators who talk to your ideal customers. These could be Substack writers covering productivity tools, LinkedIn voices sharing product ops lessons, or even niche industry bloggers. You work with them on:

  • Sponsored posts that tell a story

  • Deep dives or product walkthroughs with affiliate links

  • Newsletter placements tied to a specific use case or tool roundup

  • Guest content, Q&As, or “how I use [your product]” posts

This works especially well when the creator already uses your product or has a natural alignment with your product vision.

Tools to help you find and collaborate with B2B creators:

  • SparkToro: Find creators your audience already follows

  • Paved: A marketplace for newsletter sponsorships

  • Taplio: Helps manage LinkedIn outreach and monitor creator engagement

  • Substack Discover: Explore niche newsletters by topic and subscriber count

Example:

You’re building a product management tool for product teams. You partner with a Substack creator who writes weekly breakdowns of real-life product workflows. One issue includes a case study: “How I use [Your Tool] to run weekly product sprints.” The article gets thousands of reads, and dozens of product managers click through to try the tool — no hard sell.

What makes this successful today:

Buyers are tired of ads. But they still listen to the people they trust. Creator marketing in B2B is about credibility. When the right voice introduces your product in the right context, that’s often all it takes to start the conversation.

11. Live workshops and interactive onboarding webinars

Sometimes the most effective way to acquire customers is through real-time connection. Live workshops and onboarding webinars are making a big comeback in 2025, especially for SaaS products and technical tools. 

They allow teams to show the product in action, answer questions live, and build relationships with potential users before they even sign up.

These aren’t sales pitches disguised as webinars. They’re value-first sessions where attendees learn something useful and walk away with a clear understanding of how your product fits into their workflow. 

How this strategy works:

You design a short, focused session — 30 to 45 minutes max — that tackles a specific problem your audience is already trying to solve. During the session, you:

  • Walk through the problem

  • Show how your product solves it (without hype)

  • Let users follow along or ask questions in real time

  • Offer a follow-up bonus (template, discount, extended trial)

These sessions can be hosted weekly, monthly, or as part of a limited series tied to product updates or launches.

Tools that make this easy:

  • Zoom Webinars: Reliable and scalable for live demos

  • Loom: Great for follow-up recordings and async versions

  • Livestorm: All-in-one platform for registration, reminders, and analytics

  • Hopin: Best for multi-speaker or event-style webinars

Example:

You’re launching a new analytics platform tailored to product teams. Instead of pushing people to a demo form, you run a live workshop: “How to uncover product drop-offs in under 10 minutes.” 

You walk attendees through real data, share a use case, and take questions. Those who attend are more likely to sign up — and those who watch the recording are already halfway convinced.

What makes this successful today:

People want to see how things work before committing. They also want to ask real questions, not dig through endless docs or sales pages. 

Live, interactive sessions build trust, shorten the time to value, and give your team a direct line to user feedback. This kind of personal connection can be a serious differentiator.

Roles Responsible for User Acquisition Strategy

Customer acquisition isn’t owned by a single team—it’s a shared responsibility across product, marketing, growth, and data. But some roles are closer to the strategy than others, especially in product-led organizations.

Here’s who typically plays a key role:

  • Product Managers – In modern teams, PMs aren’t just shipping features—they’re thinking about how to drive real business outcomes, including acquisition. As Karandeep Anand, President and CPO at Brex said on The Product Podcast: “Our PMs are like mini CEOs. I have five lines of business between cards, banking, bill payment, accounts payable, and travel. And I have exactly 1 PM for each one of them... It doesn't matter. 1 PM, which looks at their product line as a business. They look at acquisition like a full CEO does for the business.”

  • Growth/Product Marketing Managers – These roles typically lead the planning and execution of acquisition campaigns, from landing pages and onboarding flows to channel testing and experimentation.

  • Performance Marketing Teams – In orgs with paid acquisition, this team handles execution across channels like search, social, or affiliate—while aligning with broader product goals.

  • Data Analysts or Data Product Managers – They identify acquisition opportunities, measure performance, and support decisions with insight on user behavior, attribution, and cohort trends.

  • Founders or CPOs (especially in early-stage startups) – When teams are small, acquisition often starts at the top—where vision, execution, and iteration happen fast.

In the best setups, acquisition strategy isn’t a siloed effort. It’s cross-functional by design — because winning users today means solving real problems, fast, and getting the right people aligned behind the effort.

Key Customer Acquisition Channels

Here are the most commonly used — and still highly effective — channels:

  • Organic search (SEO)
    Still a foundational channel for products solving well-defined problems. When optimized for intent (not just keywords), it can drive long-term, compounding traffic.

  • Paid search and social ads
    Best for testing new messages or acquiring users quickly. Works well for transactional products, especially when paired with high-converting landing pages and A/B tests.

  • Referral programs
    Great for products with a quick time-to-value or a strong “aha” moment. Built-in sharing flows often perform better than outbound promotion.

  • Influencer and creator partnerships
    Whether through YouTube, TikTok, or LinkedIn, these partnerships can bring highly qualified traffic—especially when the creator already speaks to your niche.

  • Email and newsletter sponsorships
    Still powerful, particularly for B2B. Sponsoring relevant newsletters or building your own subscriber list builds awareness and drives consistent conversions.

  • Communities and forums
    Reddit, Discord, Slack groups, and even Facebook Groups remain underrated sources of engaged, conversion-ready users—especially in early-stage or niche markets.

  • AI platforms and embedded tools
    An emerging trend in 2025. Products that integrate with or are accessible via AI tools (like ChatGPT plugins or embedded prompts) are seeing real traction by meeting users at the point of curiosity.

  • App marketplaces and integrations
    Channels like the Slack App Directory, Shopify App Store, or Zapier integrations expose your product to users who are already in “solution mode.”

Ultimately, the best acquisition strategies combine a few high-intent channels with consistent experimentation, using data to double down on what works. Spread too thin, and you lose clarity. Go deep on the right channels, and acquisition becomes a growth engine.

How to Acquire More Customers—The Smart Way

Customer acquisition is about doing what works — intentionally, creatively, and in sync with how people actually discover and adopt products today.

Whether you're embedding your product inside AI workflows, showing up in niche communities, partnering with trusted creators, or running tried-and-true SEO plays, the best strategies are those that align with your product’s strengths and your users' behavior.

Start small. Experiment often. Measure what matters. And above all, remember: the best way to acquire more customers is to solve a real problem better than anyone else and make it easy for people to find you doing it.

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Updated: May 19, 2025

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