ServiceNow President & CPO on Why the Market Can't Tell AI Winners From Losers, and How to Transform Before It Kills You

In this episode of The Product Podcast by Product School, Carlos González de Villaumbrosia sits down with Amit Zavery, President and Chief Product Officer at ServiceNow. The platform runs more than 75 billion workflows a year with around $15 billion in annual revenue growing over 20%. Its market cap is above $100 billion, yet the stock is down more than 30% this past year, while its AI business is on track for $1.5 billion, ahead of a $1 billion plan.

Amit previously ran product and platform at Oracle for over two decades and was a VP and General Manager at Google Cloud.

What you'll learn:

• Why the market can't yet tell AI winners from losers, and why companies that don't transform will get killed

• Why the idea of one company becoming the single end-to-end enterprise orchestrator is a fallacy

• The spare part approach that makes most enterprise AI projects fail, and what pacesetters do instead

• Why access is shifting from user interfaces to agents, and what taking action actually requires

• How to hold long-term conviction on platform bets while the market judges you on short-term sentiment
  

Key takeaways:

• Transform or die: the market will separate AI-native platforms from legacy vendors

• Interoperability beats domination in the agentic era

• Governance only wins when it accelerates innovation, not when it blocks it

Credits:
Host: Carlos Gonzalez de Villaumbrosia
Guest: Amit Zavery

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